Acceptable Use Policy

1. Use Zoex lawfully and fairly

Don’t use Zoex, or ask it, to:

• break any law or regulation, including consumer-protection, advertising, privacy, data-protection, anti-spam, competition, export-control and sanctions laws;
• infringe anyone’s intellectual property, privacy, publicity or other rights;
• make false, misleading or unsubstantiated claims in ads, product pages, emails or posts, or hide material terms such as prices, subscriptions or conditions;
• create or send spam, phishing or other unsolicited, deceptive or fraudulent messages, or email people without a lawful basis; when Zoex sends email from your domain, you are the sender;
• generate or distribute content that is defamatory, harassing, hateful, violent, sexually explicit, or that exploits or endangers children;
• impersonate any person or business, or misrepresent who you are or where a message comes from;
• discriminate unlawfully, for example in who sees an ad or an offer;
• sell or promote products or services that are illegal where they are sold.

2. Act only where you are allowed

Zoex works in other services on your behalf. You must have the rights and permissions needed for the accounts, data and actions involved, and follow each service’s own terms and policies. Don’t use Zoex to:

• access, read or collect data behind a login unless it is your own account, or one your organisation is authorised to use, and only as far as you are authorised;
• get around authentication, paywalls, rate limits, robots rules or other access controls of any website or service;
• create fake or bulk accounts on any service, or operate accounts you aren’t allowed to;
• generate fake engagement or reviews: likes, follows, ratings, reviews, comments or votes that don’t reflect real customers;
• collect people’s personal information from public sources to profile, track, contact or target them without a lawful basis;
• break the policies of advertising platforms, marketplaces, Shopify, Google, Meta, TikTok, Slack or any other platform you use with Zoex.

3. Don’t attack, trick or misuse Zoex

Don’t, and don’t help or allow anyone to:

• try to make Zoex ignore its rules, approvals or limits, for example through prompt injection, jailbreaks or instructions hidden in files, emails, web pages or data;
• try to get Zoex to reveal its system instructions, prompts, tools, skills library, internal configuration, or other customers’ data;
• probe, scan or test the Service for vulnerabilities, or run security or load tests, without our written permission (report problems to us instead);
• interfere with or overload the Service, or introduce malware, viruses or other harmful code, including through Zoex’s computers or automations;
• use Zoex’s computers, automations or web tools to attack, scrape or overload other systems, mine cryptocurrency, or run anything unrelated to your business;
• access the Service by automated means other than the features, integrations and automations we provide;
• get around credit metering, usage limits, approval rules or access controls, or create several accounts or companies to collect free credits;
• share accounts or sign-in details, or let people outside your company use Zoex except as Authorized Users you add;
• copy, extract or reuse the Service, its code or its Outputs to build, train or improve a competing product or AI model, as section 8 of the Terms describes.

4. Not for high-risk uses

Zoex is built for running a business’s marketing, store and operations. Don’t use it where a mistake could reasonably cause death, injury, serious environmental damage, or decisions with legal or similarly significant effects on people, such as about their credit, employment, housing, insurance, education or access to essential services.

5. Data Zoex is not for

Unless we have agreed in writing, don’t put into Zoex, or connect it to, data that is:

• health information protected by health-privacy laws, such as HIPAA;
• full payment-card numbers or other data covered by PCI DSS;
• special categories of personal data under the GDPR (health, biometric, genetic, racial or ethnic origin, political opinions, religious beliefs, trade-union membership, sex life or sexual orientation) or criminal-record data;
• about children under 16, beyond what an ordinary store’s order data contains;
• government identifiers such as passport, social security or national ID numbers, or account passwords;
• controlled under export-control laws.

6. What happens if this policy is broken

We may look into suspected breaches, and Zoex may refuse requests that break this policy. Where we find a breach, we may remove content, stop an automation or connection, suspend access or close the account, as the Terms describe, and where the law requires, report it to the authorities. Where we can, we tell you first and give you a chance to fix it.

To report misuse of Zoex or a security problem, write to [contact email].